Neo Scooters - Electric Scooters, Gas Scooters, Go-Ped, High Performance Parts, Snowboards, Go Karts and More!

Warranty
Warranty claims processing in most events will be between the buyer and the manufacturer of your new scooter and should be processed directly with the manufacturer of the scooter . Neo Scooters only executes or processes warranty issues on Razorback and Tanaka scooters. Please see the appropriate information below regarding the policy for other manufacturers found on this site. In the event you did not receive any type of registration or contact information for the manufacturer warranty claims, please email customer.service@neoscooters.com for information.

Neo Scooters providers make every effort to ensure that products are free of defects or damages before shipment from the warehouses. Please inspect your new scooter immediately upon receipt. Note that damaged plastic parts claims (color coordinated housings, etc.) that are not covered by the manufacturers warranty should be submitted to the carrier. It is therefore imperative that goods received damaged are reported immediately so that the appropriate claim may be submitted to the shipping carrier.

DAMAGE THAT OCCURS DURING SHIPPING IS NOT COVERED UNDER OUR WARRANTY BUT IS COVERED BY THE CARRIERS INSURANCE! YOU MUST PROCESS A CLAIM DIRECTLY WITH THE CARRIER! Free parts to replace those that were damaged during shipping will be provided upon completion of proper notification. You may be required to send the part back or send photos (as attachment to email is fine) before manufacturer will send a replacement.

If you are present at time of delivery do not hesitate to keep the carrier at your doorstep until you inspect the box and the contents for shipping damage. If there is major damage REFUSE THE SHIPMENT and file the report right then. The carrier will return it at their cost to the point of origin and sending you a replacement is much less complicated. X-treme requires notification within 24 hours of shipping damage.

Not all shipments require a signature for receipt of delivery. You can still process a claim within 24 hours directly with the carrier.

NOTE: Minor scratches caused from shipping and handling or "blems" or blemishes are not considered replaceable damage as they do not affect the functionality of the scooter. Again, every effort is made to provide styrofoam, bubble wrap and padding as required to insure damage free delivery. However, due to the rough handling by the carriers there will always be some movement within the box that will appear as small rubs, blemishes or wear marks. Do NOT refuse the shipment on this basis. Only significant damage that cannot be repaired by the installation of new, replacement parts would be justification to refuse delivery.

In the event that spare parts or in the rare case an exchange is needed, we will only ship items free of charge to the original shipping address. There will be no exceptions.

This warranty does not cover normal wear and tear, normal maintenance items, or any damage, failure, or loss that is cause by improper assembly, electrical parts, adjustment, storage, or use of the product.

Warranty will be void if the product is ever used in any competitive sport, altered, misused or modified, ridden by more than one person at a time or used for stunt riding, jumping or similar activity.

Return Policy
Products may not be returned simply because you do not want it anymore. Most defects can be fixed with a free part or parts being sent to you at no cost. This includes parts found missing during initial assembly.

Any and all returns must be authorized in advance. If you fail to do so, we will be forced to refuse your package and it will be returned to you. All Sales are final. Absolutely no refunds on any item - no exceptions.

The buyer is responsible for shipping both to and from your location (Items that offer Free Shipping are subject to shipping charges). Shipping charges are never refunded for any reason.

If you have a warranty claim (includes shipping damage) please go directly to www.x-tremescooters.com/support/ and you will find a very easy to complete claim form. If you are not getting the support you feel you require, please contact me and I will be happy to advocate.

Your warranty for X-treme Scooters is directly with the manufacturer. The Manufacturer (X-Treme Scooters) offers a 30-day limited warranty on X-treme scooters and accessories. This warranty covers factory defects only. The Manufacturer will however send you free parts at their discretion during the 30 day warranty. Read X-treme's warranty for exactly what is covered. See the Imported Chinese Economy Scooters Notice found below.

Warranty (last updated 10/04/2007)
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models.

Selected 90 day warranty models include:
Electric Bicycle's XB-350 - XB-500 - XB-508 - XB-600

The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

Battery Warranty
We offer a full 6-month even trade warranty on defective batteries.

Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our

support department by

opening a ticket only. A friendly representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time. Summer hours are 5 days per week.

Gasoline Engine Warranty
We offer a 30 day warranty on all gas engines for all models.

We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.

Limited Warranty Details
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported immediately after delivery to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our technical support department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail) , X-Treme scooters at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.

Pocket Bike & Gas Scooters Models Starting With 'XG' Warranty: "Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be

purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.

Return Policy:
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.

Any scooter or pocket bike that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.

Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

Please inspect your scooter when you receive it. If you received your scooter with any missing or defective parts, Neo Scooters will ship out free replacement parts after we receive proof of your defective part. Parts will only be replaced on defective pieces for 30 days after the delivery date after which time you assume the cost of buying a replacement part. Please visit our maintenance page for gas scooter care information.

Razorback and X-Treme scooters fall under the Imported Chinese Economy Scooter designation. Although the price is very attractive these gas scooters are more suited for someone with good mechanical skills that can assemble the unit with the assembly instructions provided and is able to maintain and troubleshoot mechanical devices. The manufacturers provide a 30 day warranty for parts only on these models. This means that the entire unit will not be accepted for exchange. Instead you could be sent replacement parts that meet the warranty criteria, and it will be up to you to install them. You may be required to install such things as decks, tires, carburetors, and speedometers.

There are many scooter enthusiasts that enjoy working on imported mini-bikes, gas scooters, and go-karts and take pride in using their mechanical skills to keep them running. The very low price point, parts availability and relative high speeds of the Chinese imports appeal to a different market than the person looking for an every day vehicle to commute to a full time job or a college student looking for a transportation method cheaper than a car but better than a bicycle. So, if you have the patience, a few tools and the willingness to learn, you can make a Razorback or X-treme work and you will save a few hundred dollars. If you are looking for every day transportation, go with an American built unit (Goped, Boxer, Evo or Martin Monster) or Taiwanese import like a Lashout. Rad2GO scooters are of Chinese origin but of a higher quality which is reflected in their price.

If you have any questions as to whether a Razorback or X-Treme scooter is for you, feel free to send an email before you place your order and we will answer any questions you might have.

Freight Shipping Updates: **IMPORTANT UPDATE Large motorcycles, electric bicycles, ATV's and mobility scooters such as the XB-500, XB-350, XA-750, XT-300 & others are shipping by freight carriers strapped to pallets. We have decided to use R&L Carriers for 99% of all shipments going to 47 of the 48 lower states. Shipments to California will go by Yellow Freight or Central Freight (slight possibility we could use FedEx freight). We will choose the lowest cost carrier for each individual shipment to California. The carrier and tracking number can be found on the tracking number e-mail we send back to you after it ships.

You should expect all freight shipments (except California) to go by R&L unless we contact you after the order is placed and tell you differently. Clients are expected to visit the shippers website at http://www.gorlc.com/usa_map.asp to locate the nearest terminal if they are not paying the premium for delivery to their door. Clients should be aware that in many states the shipper offers only 1 or 2 terminals and these could be 100's of miles away from the customers address. It is the customers responsibility to know about the terminal location.
Each door delivery using R&L Carriers ONLY will include a lift gate. For California ONLY deliveries, you can find the nearest terminal here. Sort by STATE and look for California http://www.centralfreight.com/portal/Inquiry.aspx?page=terminallist

**ALL Freight Shipments must include the customers phone number. If we do not receive the correct phone number, the shipment will not be shipped or delivered. The carrier will phone the customer to schedule delivery to the door.

**Freight palletized shipments going to New York City zip codes:
100-104
110-119
150-196
will incur a $100 service charge in addition to the $70 door delivery fee. There is no exception for this fee as all freight carriers are charging $100 or more for these zip codes.

**Freight palletized shipments going to Martha's Vineyard Island zip codes:
025-026
will incur a $100 service charge in addition to the $70 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the terminal are free.

All shipments refused at any terminal will have the shipping costs billed back to the customer. Please be sure you are located near a terminal and have the capability of picking it up if they are not choosing the $70 optional door delivery service option.

Prior to sale you must complete the GoPed Factory Warranty prior to us shipping you your scooter. Warranty period is for 90 days. Full warranty administration information is contained in the instruction manual that ships with the scooter. Warranty administration is handled between buyer and GoPed.

90 Days on the Engine, 180 days on frame limited warranty. Administered by Neo Scooters.

30 or 90 Days limited warranty depending on product, administered between buyer and Rad2Go. Click here for the Rad2Go Products Warranty.

30 Days on parts only. Buyer pays shipping for warranty parts. Administered by Extreme Scooters

The Kasea electric scooters are warranted by Kasea distributors and are applied to any part found to be defective due to material and/or workmanship. Distributor will, at its option, repair or replace defective parts to the original purchaser at no charge.

f) Consumable parts such as throttle Cable, Brake cable, Brake pads, Tires, Seat, Plastic Body Parts and their related components are not warranted because due to their normal service, they are subject to excessive wear and abuse.

B All Warranties are voided if the vehicle has been altered for use in racing or competition, rented, used under abnormal conditions, or subject to abuse, misuse, neglect, or improper maintenance. This warranty also does not cover any damages due to accidents.

C Kasea and Distributor are not liable for any damage claim or liability claim, personal or otherwise resulting from operation of Kasea vehicles in any way.

D Kasea and Distributor make no other warranty of any kind, expressed or implied. All implied warranties or merchantability and fitness for a particular purpose which exceed the obligations and the time limits stated in this warranty are hereby disclaimed by Kasea and Distributor and they are excluded from this warranty.

E Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Also excluded from this warranty is any incidental of consequential.

Warranty for Roth Motor Company Products

Go Sporting Goods, LLC (dba "Roth Motor Company") (herein referred to as "ROTH") warranties our products to be free of manufacturing defects for a period of 90 days from the date of purchase.

This warranty does not cover any ROTH Product that has been subject to misuse, neglect, negligence or accident, or that has been operated in any way contrary to the operating instructions as specified in the ROTH Owner's Manual. This warranty does not apply to any damage to the ROTH Product that is the result of improper maintenance or installation, or to any ROTH Product that has been altered or modified so as to adversely affect the product's operation, performance or durability or that has been altered or modified so as to change its intended use. This warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the ROTH Product or adversely affect its operation, performance or durability. Customer is responsible for all shipping costs to and from the ROTH repair facility.

ROTH reserves the right to change or improve the design of any ROTH product without assuming any obligation to modify any product previously manufactured.

ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE NINETY (90) DAYS WARRANTY PERIOD OR THIRTY (30) DAYS FOR BATTERIES AND PRODUCTS USED FOR ANY COMMERCIAL PURPOSE. ACCORDINGLY, ANY SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE THIRTY DAY WARRANTY PERIOD. ROTH'S OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS AND ROTH DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.

ROTH ASSUMES NO RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO: EXPENSE OF RETURNING THE ROTH PRODUCT TO AN AUTHORIZED SERVICE DEALER AND/OR EXPENSE OF DELIVERING IT BACK TO THE OWNER, MECHANIC'S TRAVEL, TIME, TELEPHONE, RENTAL OF A LIKE PRODUCT DURING THE TIME WARRANTY SERVICE IS BEING PERFORMED, TRAVEL, LOSS OR DAMAGE TO PERSONAL PROPERTY, LOSS OF REVENUE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, OR INCONVENIENCE.

This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. This warranty applies to all ROTH Products manufactured by ROTH and sold in the United States.

Warranty for Lance Powersports Products

Warranty:

We guarantee our vehicles from manufacture defects within the advertised warranty period from the date you receive your vehicle. Factory warranty periods may vary from vehicle to vehicle. Please see your vehicle description for detailed factory warranty periods. Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.

The following are vehicle owners responsibilities:

Properly use, service, maintain and care for the vehicle as outlined in the owner's manual. Service shedules and record sheet may be asked when procession warranty claim.

The following are warranty limitations and exclusions:

Filters
Hoses
Lubricants
Gaskets
Spark plugs
Standard wear and tear: plastic parts & components (color coordinated housings, etc.)batteries, brakes, brakes handles, seats, lights, belts and tires.
Extreme riding, racing or competition
Loss of time without motorcycle
Vandalism, fire or theft
Crash or accident
Unauthorized outside repair
Improper maintenance and/or lack of maintenance according to service manual. All scheduled maintenance must be documented by a certified technician.
Labor is free if you send your vehicle to our warehouse facility for repair
Warranty does not cover or reimburse any outside labor charges
Warranty does not cover any towing or shipping charges to and from

You may extend your factory warranty on your vehicle by purchasing the following: (please see your vehicle description for factory warranty periods).

See dropdown menus for the vehicle you are purchasing as not all extensions are available for all models!

6 Months Extended Warranty: $ 69
12 Months Extended Warranty: $99
24 Months Extended Warranty: $149
36 Months Extended Warranty: $199

Defective warranty part(s) are required to be returned to exchange for new replacement part(s). New replacement part(s) under warranty will be shipped to buyer at no additional costs. Returning your defective part(s) will ensure we send you the correct part(s) and assist us in monitoring and correcting potential manufacture defects.

For your safety and the safety of your family, any necessary assembly or maintenance must be performed by a certified technician in order for warranty to be valid. There may be unforeseen issues that require the expertise and knowledge of a trained professional. These issues include, but not limited to: electrical connections that have become disconnected in shipping, vacuum or fuel hose(s) dislodged in shipping and Loose nuts and bolts in need of tightening. While these issues are normally very simple to correct, most being a simple re-connection, they can be a nuisance and very difficult to troubleshoot without the proper knowledge.

Our first concern at Tiger Motion, Inc. DBA Neo Scooters is your safety and satisfaction. These vehicles will be driven at high speeds and by children in some cases. These concerns are better preserved by having your vehicle properly assembled and inspected prior to use.

To find a list of local technicians, please click on the "Find a Repair Shop" link . If you have any warranty issues, please call our customer service department. Trained and friendly service representative are standing by to assist you with any warranty issues you may have.

Return Policy On Lance Powersports products only:

If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, just give our customer service department a call to start the process.

The following are our Return Policy Agreement:

Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition. Vehicle must not be used or ridden.
This return policy does not apply to vehicles that have had alterations, abuse, negligence, accidents or have not received proper maintenance.
All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that have any sustained damages.
In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are not refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
Due to health and personal hygiene concerns, all clothing and helmets are non refundable.
There is a 6% credit card transactions cancellation or refund fee for any credit card transactions.

Damaged Packages

If you suspect that a package we shipped to you has been damaged during transport, please refuse delivery and notify us immediately at support@gosportinggoods.com so that we can track the return of the package to our warehouse and file a claim with our carrier. Do not file a claim with the carrier, or we can not replace your package or issue a credit. By signing for a package you are stating that you have received it in good condition and are relinquishing ROTH and/or the carrier of any and all responsibility, and we will not be able to file a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the damaged item.

By leaving a signed note giving the carrier permission to leave a package at the door, you have relinquished ROTH and/or the carrier of any and all responsibility for loss or damage.

Lost Packages

Please report any lost packages to customer service at support@gosportinggoods.com within 14 days of shipping and we will file a claim with the carrier. Do not file a claim with the carrier, or we will not be able to replace the order or issue a credit. The claims process takes two to four business days to complete. A replacement order or credit will only take place after the process is completed. ROTH in its sole discretion may determine whether to reship a product or issue a credit to method of payment. If we are not notified within 14 days from shipping that a package has not been received, we will not be able to process a claim.

Returns

We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. You can shop with confidence at ROTH as every product we sell is covered by our manufacturer's warranty, unless otherwise noted. All returned merchandise must be in saleable condition with the box and accessories intact and in excellent condition. All returned merchandise is subject to a minimum 15% restocking fee. Customer is responsible for all shipping fees.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff (support@gosportinggoods.com) and is required for ALL returns. Merchandise must be returned within 10 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable. Return shipping charges are the sole responsibility of the customer.

ROTH reserves the right to return any merchandise without a valid RA# to the customer.

All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.

Return Procedure

To return a product, please follow the steps outlined below.

Obtain a Return Authorization Number (RA#) within the warranty period by sending an email to support@gosportinggoods.com
Please provide the following information when requesting a RA#: Purchase Date, name of retailer, name of product being returned, reason for warranty return, your name, daytime telephone number and e-mail address.
Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.
For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground.
When you are issued the RA#, you will be instructed as to where to ship the merchandise.
Return the merchandise within 10 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.

End of Roth Motor Boards Warranty

You can expect to receive your order within 7-10 business days. Please be aware, Saturday and Sunday are not business days and no packages will be shipped on these days. All shipping is done via UPS Ground and FedEx. Sorry, we are currently NOT exporting our gas scooters outside of the United States.

Larger items will be shipped "Freight Truck". The freight company must be able to access your area with a large truck (sometimes a 16-wheeler). The trucking company will call you before attempting to deliver. Make sure you give us a valid day time phone number. Also be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces.

Once your item has left the warehouse, your order cannot be 'canceled'. Cancellations are only accepted within the first 24 hours of order submission.

If such a cancellation case occurs where the item is already in transit, you are responsible for all shipping and insurance costs to return the item to us. Cancellation Return Items must be still in their original, unopened box with no damage or parts missing. All cancellation returns are subject to a 15% restocking fee (except Rad2Go scooters which are subject to a 20% restocking fee).

Terms of Sale

When submitting an order to Neo Scooter, you acknowledge that you have read and understand our disclaimer, warranty and store policies, and agree to these as a condition for the terms of sale.