X-Treme Scooters Manufacturer Warranty
Begin Quote:
.......even
if you did not buy it direct from X-Treme, Rest assured your covered.
(last
updated 10/04/2007)
X-Treme Scooters offers a 30-day limited
bumper-to-bumper manufacturers warranty on all scooters and accessories on all
models.
Selected 90 day warranty models include:
Electric Bicycle's XB-350 - XB-500 - XB-508 - XB-600
The warranty starts the day the scooter is delivered to you. This warranty
covers factory defects and defaults only. We do not cover misuse or broken parts
caused by the user or by any other event. X-Treme will pay for standard shipping
service costs on the first warranty shipment only. Any additional warranty parts
that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155
If any battery should become faulty within the specified warranty period we will
replace the battery free of charge. X-Treme requires that defective batteries be
returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to
return the batteries to us however we will pay to ship the replacement batteries
back to you. If you have questions about our warranty, please contact our
support department by
opening a ticket only. A
friendly representative will get back to you quickly. Our support department
winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time.
Summer hours are 5 days per week.
We offer a 30 day warranty on all gas engines
for all models.
We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155. The 1 year engine
warranty warrants against factory defects only. Defective engines must be
returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme
Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to
the customer.
1. Scooter Body: Damage to any
plastic/fiberglass part that is a result of shipping is covered only if it
occurred during shipping. Shipping damage must be reported immediately after
delivery to be covered under warranty. Otherwise, the plastic/fiberglass body
parts are not covered under this warranty. If, after careful inspection by our
technical support department it is determined that the scooter was damaged
during shipping (digital photos may be required by e-mail) , X-Treme scooters at
it's discretion will supply free of charge the necessary replacement parts to
fix the damaged scooter. X-Treme will not pay labor charges to install such
parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they
are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters will
replace any defective part free of charge and free of shipping charge to the end
user of the scooter. X-Treme may require certain parts to be shipped back to X-Treme
before replacing those parts. Shipping costs back to X-Treme must be paid for by
the end user / customer. Call tags will never be issued.
"Manufactures defects will only be
covered"
1. Engines are covered. Each engine is
started, tuned up and tested before we ship the pocket bike or gas scooter to
you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be
purchased
online.
3. Tires, tubes & flat tires are not covered unless damaged during
shipping. (Damage must be reported to us immediately.
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the
scooter must be packed up in it's original shipping carton, all accessories and
parts must be included and you must write our RMA (Return Merchandise
Authorization) number clearly on the outside of the carton or we will refuse
your shipment. Return shipping charges are the responsibility of the customer.
Any scooter or pocket bike that arrives at our warehouse
without a valid authorized RMA number (Return Merchandise Authorization) clearly
written on the outside of the shipping carton
will be refused. Freight collect and COD packages will not be
accepted. We never issue call tags. Unauthorized returns are subject to a $35.00
restocking fee plus the original cost of shipping.
We make a Signature Required Service available
to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.
Before completing your purchase, please confirm that you have selected the
correct item(s), color(s), accessories, etc. Due to the high volume of orders we
receive and the speed at which we process these orders, once an order is placed
it is generally processed & shipped immediately therefore we have a NO
cancellation policy after an order has been placed.
Lifetime technical support is provided to each customer that purchases an X-Treme
Scooter. To access our technical support department click on this link
to open a
support ticket. After a support ticket has been opened an X-Treme Scooter
technician will respond to your ticket and an e-mail will be sent to you. If you
would like to speak to a technician by phone, include your phone number on the
ticket and ask the technician to contact you. Tickets are answered in the order
received. Your initial posting puts you in line for the next technician to
assist you. Should you post to your ticket before a technician responds, you
will move your ticket to the bottom of the list so to ensure a quick reply, do
not to post again until a tech replies to you.
X-Treme Scooters Manufacturers & Wholesale Distributors is not
responsible for the proper or improper use of merchandise sold. We care about
our customers and urge you to exercise caution and take necessary safety
measures to protect yourself while engaging in cycling. X-Treme Scooters
encourages, begs, and asks that you wear a helmet and use appropriate lighting
while riding at night regardless of the legal requirements in your particular
state. Potential customers, you should check with your local law enforcement
agency before purchasing about age requirements for riding electric scooters,
gas scooters & pocket bikes. Some states may have laws restricting the use of
these items on public streets, generally all states allow them on private
property such as campgrounds, parks etc....but many states have age requirements
and most states require helmets and protective equipment to be worn by certain
age children. Pocket bikes with racing slicks should not be used on wet or
slippery roads. Please always scoot safely. Know your laws before you go scootin.
We will not take back a scooter if you find your laws do not permit your child
to ride it. Check first.
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