Connect & follow

NeoScooters Help

Frequently Asked Questions
Please visit our Frequently Asked Questions Forum before contacting customer service for answers to the most commonly asked questions.

Go Now >>

Order Status / Tracking
You can check your order status online and get your tracking number when your order ships. All you need is your order number and the email address you used to place the order to check on the status.

Visit the Order Status page to check your order anytime, day or night!

Go Now >>

Customer Service
If you couldn't find your answer in our FAQ forum, you may contact customer service anytime by emailing

We ask that you use our telephone number for phone orders only - it's not that we don't want to talk to you - if that were the case, we wouldn't publish our phone number. The fact is, we don't always have the answer to your question and have to do some checking around.

For technical and warranty issues, please contact contact

Placing an Order


Our shopping cart is secured with 128-bit SSL encryption so you can be sure that your credit card information will not be compromised when placing an order with us. Our shopping cart connects to a secure credit card gateway, authorizes the charge, and that's it. We do not store ANY of your credit card information.

We do offer PayPal as a way for customers to pay for their orders, however this is reserved for customers who already have an existing PayPal Account. While we understand that PayPal offers people without a PayPal account to make a payment using a credit card, we will not fulfill these orders. If you wish to use a credit card, you must use our secure payment gateway by selecting credit card from the payment providers. Any customer who chooses to pay via PayPal must be a member, have a checking account, and be verified.

If you leave a detailed message including your name, phone number including area code, what you would like to order, and the best time to reach you, we will make our best efforts to get back in touch with you in a timely manner. You may reach us at 925-586-0322, however we would encourage you to place an order through one of the methods above.

Please contact us via Email for anything other then presales questions, and orders. Technical support will only be addressed via emails to

Tax, Title, and Registration
California residents are subject to 8.25% sales tax on all orders placed with Neo Scooters.

On qualifying products in the DOT approved Moped class, a certificate of origin is made available to the customer which serves as a title for purposes of registration, where required by law.

Most states do not require any registration or special licensing for scooters. Please check with your local Department of Motor Vehicles for age restrictions and other applicable laws.

Check out our DMV Directory to check the laws in your state.

Privacy and Security
Our #1 priority is making sure you can shop safely in our store. Our Secure Shopper Guarantee means you don't have to worry about the safety of your credit card information. Of course, we understand that some people still feel hesitant about giving out their personal information over the web. That's why Neo Scooters also accepts orders via Phone or email.

Neo Scooters has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the Neo Scooters website.

- This site may contain links to other web sites. Neo Scooters is not responsible for the privacy practices or the content of said Web sites

- Any contact information from your order form is used only to fulfill orders, and information about this web site. Financial information is NOT stored to protect your security.

- Any information received or collected from users, directly or in directly from newsletter subscription, orders placed, or otherwise is held with the utmost respect, and is never given, sold, nor shared.

- We do not harvest email addresses from services like some other companies. Since we respect your privacy on these issues, we ask that you respect our good name.

- If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact

Store Policies
Please visit our polices page for information regarding shipping, warranty, and return information. Warranty and returns vary for each product brand. We have a strict no return, refunds or exchanges policy on anything other then defective parts on certain models and brands. Please refer to the policies page for further information.

Go Now >>

Gas Scooter Maintenance
You gas scooter IS a motorized vehicle, and requires regular maintenance. Proper scooter maintenance is crucial to getting the most out of your scooter.

This includes regular safety inspections before you ride. The vibrations from the motor can cause things to loosen up over time, causing safety issues if not addressed

To help you care for and maintain your gas scooter, we have provided a detailed page of gas scooter maintenance tips.

Go Now >>

Warnings and Disclaimers
Please be certain to check local laws regarding operating motorized scooters in your city or state. Local law may require the rider to be a certain age, the vehicle to be registered, or any other number of things.

Please use common sense when operating your motor scooter, and remember to always wear a helmet.

Please view our disclaimer page for further information.

Go Now >>



Click to see our  Better Business Bureau BBB Ranking!

RC Helicopter, Lipo Batteries, Hyperion

         Bookmark and Share

We use SkipMax to Verify Customers on all orders.

Neo Scooters Gladly Accepts

VisaMasterCardAmerican Express



Official PayPal Seal

Brands We Sell: